Customer documentation
Use the OLT workspace to monitor network telemetry and move from the operations overview into fiber, subscriber, and infrastructure views.
Step 1
Choose Live Operations → Overview (/dashboard2?sku=olt) to access the 4-tier borderless NOC command center, featuring live optical health, interactive PON blade matrices, real-time traffic spline waves, and active incident tracking with 15s non-blocking auto-refresh.
Step 2
Click directly on the Normal, Dying Gasp, or LOS Cut status chips in the Overview hero bar to jump into filtered views in ONU Devices (/onu-devices), Network Alerts (/olt-alerts), or Optical Analytics (/fiber-health).
Step 3
Open Optical Analytics or PON Ports to review optical link and port status. Use Network Topology to follow connected interfaces.
Step 4
High optical attenuation means more signal is lost along the fiber path, leaving weaker received power. Possible causes include dirty connectors, tight bends, damaged drop fiber, poor splices, or splitter-path loss. Compare readings with the installed optics and PON link budget; thresholds vary by equipment.
Step 5
Open ONU Devices, Online Sessions, or Subscribers to investigate customer equipment and active access sessions.
Step 6
Use Network Alerts and System Logs to review operational events. High-priority gateway outages and optical faults automatically trigger trouble tickets and broadcast emergency notices to configured operations channels.
Step 7
Open TR-069 ACS (/acs) to manage customer premises equipment (ONTs, Wi-Fi gateways) using TR-098/TR-181 data models. Inspect Wi-Fi SSID and radio parameters, execute zero-truck-roll remote reboots, and verify subscriber hardware binding.
Step 8
Open Subscribers (/subscribers) and navigate to Tab 6 (E-Kyc Details) in any subscriber profile to complete statutory identity verification. Field technicians can use a smartphone camera to scan the high-density QR code on the customer's Aadhaar card for instant ₹0 offline verification with 2048-bit RSA signature validation. Alternatively, use Online UIDAI OTP with the customer's 12-digit Aadhaar or privacy-preserving 16-digit Virtual ID (VID). All numbers are protected with zero-plaintext masking under the DPDP Act.
Step 9
Understand the distinct operational boundaries between ONU Devices (/onu-devices) and TR-069 ACS (/acs). ONU Devices monitors Layer 1/2 physical optical health from the OLT perspective (Rx/Tx dBm, optical attenuation, fiber cuts/LOS, FAT box splitters, and OMCI link resets). In contrast, TR-069 ACS manages Layer 3-7 customer router settings directly from the CPE gateway operating system (2.4G/5G Wi-Fi SSIDs and passwords, WAN PPPoE credentials, LAN DHCP pools, connected wireless clients, and remote firmware upgrades).
Step 10
Open Help & Documentation (/olt-help) to review the Production Release Notes and Version Ladder (v1.0.0 through v1.5.1), covering new capabilities, schema migrations, and reversible rollback procedures.